Firstly, don’t panic! Talk to one of our certified engineers, and we will go through everything in detail with you. You can contact us on 0207 482 5599 or email us on hello@pcmacsupport.co.uk
Our remote access software utilises the very latest encryption technology to provide a one time only connection directly between your computer and our engineer’s computer. Once the support session has finished, then the remote access software disconnects securely and safely from your system. We, or for that matter anyone else, cannot reconnect to your computer once your remote access session has been disconnected.
PC-Mac is based in Camden, North London and provides on-site support within London and the home counties. In some instances, pc-mac will provide on-site support anywhere within the UK subject to contract or status. Please call us for further details.
PC-Mac operate a 8.00am – 6.00pm Monday to Friday service. In addition, our emergency and out of hours support is available.
Home users are supported on a first come first serve basis via our telephone help desk and walk-in surgery. For remote access and on-site support, we strongly recommend booking an appointment. Pay as you go client support is supported on a first come first serve basis via our telephone help desk and our walk-in surgery.
